Supply Chain, my definitions...

When mentionning about "Supply Chain", I mean the following business...
- Operations : warehouse process and organisation
Transportation, logistics (3PL management) : usually part of the operations, deal with day-to-day side of product transportation from one hub to another. Administration
QA : Quality Administration, take care of all products that could not be distributed (because expired, obsolete, damaged,...), currently on hand.
Returns, complaints : products returned from the customers, complaints management
- Supply Chain : flow control from a product production until the distribution of the product to the end-customer. Could be assimilated to "value chain", or the strategy side of the business
- Customer Service (order management) : buffer, middleman between production and customer or "end-customer". The commercial back-office side of the business. Telephone and e-mails.
- Stock Management : stock analysis, forecasting, crucial for an efficient production, and to calculate relevant safety stocks.
- Production Planning : stock management specialized in product production management, adapt the production lines accordingly
- Distribution Planning : stock management specialized in customers forecast
- PDM (Product Data Management) : product portfolio management, technical specificities of the product, to ensure we are talking about the same product, in whichever side of the world we are.
- Finance : Foreign Exchange management, invoicing, accounting... everything linked to business.
- IT Management : ERP, operational backbone of any efficient and complex supply chain flow